At Wave Ranch, Inc., we specialize in high-quality custom apparel decoration, including screen printing, sublimation, heat transfer, and custom embroidery. Because every item is uniquely tailored to your specifications, our policies are designed to ensure clear expectations and protect production setup.

1. Artwork, Vectorization & Digitizing Policy

• Service & Setup Fees: Artwork setup, vector conversion, and embroidery digitizing (punching) fees cover professional design labor, technical file preparation, and specialized machine setup.
• Non-Refundable Status: Once our design team has initiated work on your file, artwork and digitizing fees are strictly non-refundable.
• Proprietary Files: All technical production files created by Wave Ranch, Inc. (such as optimized vector files or embroidery machine formats like .DST / .PES) remain the operational property of Wave Ranch, Inc., unless explicit ownership/digital delivery rights are purchased separately.

2. Order Cancellation Policy

• Pre-Production: You may cancel an order only if physical production (screen burning, vinyl cutting, transfer printing, or embroidery setup) has not started. If artwork preparation has already begun, the order will be refunded minus the artwork/design fee.
• In-Production or Completed: Once an order is approved and enters the production phase, orders cannot be canceled, modified, or refunded.

3. Artwork Approval & Customer Responsibility

Prior to production, a digital visual proof (mockup) will be submitted for your review and approval.

• The customer is solely responsible for thoroughly checking spelling, grammar, design size, placement, ink/thread colors, and garment sizes/styles.
• Wave Ranch, Inc. is not responsible for errors in the final product if those details were present in the digital proof approved by the customer.

4. Returns, Replacements & Defect Warranty

Due to the custom nature of our products, all sales are final. Cash refunds are not issued unless a production fault committed by Wave Ranch, Inc. cannot be remedied.

We accept claims and provide replacements exclusively under the following conditions:

1. Garment Defects: Physical damage or manufacturing flaws on the item prior to decoration.
2. Production Errors by Wave Ranch, Inc.: The final print/embroidery differs substantially from the approved mockup, or incorrect ink/thread colors were used.

Claim Submission Procedure:

• Claims must be submitted within 3 to 5 business days of receiving or picking up your order.
• Submissions must include clear photos showing the defect along with the invoice/order number.
• Upon validation of a fault by Wave Ranch, Inc., we will re-print or re-embroider the defective items at no extra cost.

5. Exclusions & Uncovered Scenarios

We do not offer refunds, exchanges, or free re-prints for:

• Incorrect size selections provided by the customer.
• Minor color variations between digital screen mockups and physical fabric/ink tones.
• Normal wear and tear, improper laundering, or misuse of decorated items.
• Spelling or design errors present in artwork files provided directly by the customer.

Need Clarification?
For questions regarding our terms, custom quotes, or active production orders, please contact our support
team at info@waveranch.com.